The following are documents related to policies and processes associated with Domain Registration Services. If you have any questions regarding their contents, please don't hesitate in contacting our friendly support team.

Policies for gTLD domain registrations (.com .net .org .biz .info)

• Domain name registration and administration services agreement
• Rules for uniform domain name dispute resolution policy (Word document)
• Uniform domain name dispute resolution policy (Word document)

Policies for Australian .au domain names

• Domain name registration and administration services agreement
• Domain name eligibility and allocation policy rules for open second level domains (2lds)
• All registrants are unconditionally bound by the Registrant licence agreement
• .AU dispute resolution policy (audrp) (Word document)

.au domain name allocation policies

The following rules are to be read in conjunction with schedule A of the Domain name eligibility and allocation policy rules for open second level domains (2lds)

• SCHEDULE B : Eligibility and allocation rules for asn.au
• SCHEDULE C : Eligibility and allocation rules for com.au
• SCHEDULE D : Eligibility and allocation rules for id.au
• SCHEDULE E : Eligibility and allocation rules for net.au
• SCHEDULE F : Eligibility and allocation rules for org.au

Email and web hosting services policies

• Web hosting agreement/acceptable use policy

Other policies

• WHOIS policy: When a domain name is registered, certain information is collected for use on the WHOIS service, which allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA's WHOIS policy at  which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.

• Privacy policy
• Complaints handling policy